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Cancellation and Refund Policy

At Medzoma, our priority is to ensure a seamless experience for all customers. While we strive to minimize situations requiring refunds, returns, or cancellations, we recognize that certain circumstances may make these actions necessary. Please review the policy below for details on when and how cancellations, returns, and refunds are handled.

Cancellation Conditions

Cancellations and refunds may apply under the following conditions:

  • Limitation on purchase quantities
  • Disputes and complaints
  • Stock unavailability
  • Customer-initiated cancellations
  • Non-receipt of payment

Note:
Cancellations cannot be processed once your order has been shipped from our end.

Damaged or Partial Deliveries

  • If your order is not delivered or arrives damaged, we will ship a replacement or issue a full refund as requested.
  • If you receive only a part of your order, you will be refunded for the undelivered items and charged only for what you received.

Delivery Waiting Time

  • Please allow up to 30 business days from the shipment date for delivery.
  • If your order is not received within this period, or you receive notification of a hold or return, please contact us immediately for assistance.

Quality Concerns

  • If you are unsatisfied with the product quality, notify us within 45 days of delivery.
  • We will offer a free replacement or refund per your preference.
  • Queries submitted after 45 days from the delivery date will not be entertained.

Conditions for Refund or Replacement

To be eligible for a refund or replacement:

  • Products must be returned in original packaging, in the same condition as received.
  • Any tampering, damage, or alteration to the product may affect eligibility for a refund or replacement.

Refund Processing Time

  • Upon approval, please allow a reasonable period for the refund to reflect in your account.
  • Processing times may vary based on your payment method or financial institution.

Contact Us

For concerns or inquiries related to your transaction or order, our customer service team is here to help.

By purchasing from Medzoma, you agree to adhere to this Cancellation & Refund Policy. For further assistance, please reach out using the contact details above.